At a glance
1. Online bookings: day pass, meeting room, conference rooms
- Bookings paid on this website are not refundable when you cancel. You can reschedule instead.
- You can reschedule a paid booking once. Ask at least 24 hours before your booking starts, by phone, WhatsApp or email.
- The new slot must be within 30 days of the original date and is subject to availability. If the new slot costs more, you pay the difference; if it costs less, the difference is not refunded.
- A booking that is not used, or a reschedule request made less than 24 hours before the start, cannot be refunded or moved.
- If you leave early or arrive late, the booked time is not extended or refunded.
2. If we cancel
If we cancel your booking, or the space you booked is not available when you arrive, you can choose either a free reschedule to any available slot, or a full refund of what you paid, including the convenience fee. We will tell you as soon as we know.
3. Monthly plans and virtual office
Private cabins, dedicated desks and virtual office plans are billed by invoice.
- If you cancel before your plan start date, what you paid for that plan is refunded.
- For a virtual office, a refund is possible only before we issue your address documents.
- Once a plan has started, or virtual office documents have been issued, no refund is given for the current billing period.
- Notice periods, security deposits and any other terms in your signed agreement or invoice also apply. If they differ from this policy, the agreement applies.
4. Events outside anyone's control
If we cannot provide the space because of an event outside our reasonable control, such as a flood, fire, earthquake, epidemic, government order or lockdown, curfew, bandh, civil unrest, building closure ordered by the building management or authorities, or a long power or utility failure, you can choose a free reschedule or a full refund of the booking. For monthly plans, we will extend your plan by the days lost or credit them to your next invoice.
5. Convenience fee
A payment gateway convenience fee is shown to you before you pay online. It is refunded only when we cancel, or in the cases in section 4 and section 6.
6. Failed, duplicate or wrong payments
If money was taken but no booking was made, you were charged twice, or an obvious pricing error on the website charged you the wrong amount, we refund the difference in full. If a price shown was clearly wrong, we may cancel that booking and refund it in full.
7. How and when refunds are paid
- Refunds go back to the original payment method only.
- We start an approved refund within 7 working days of approving it. Your bank or card issuer then usually takes 5 to 7 working days to credit it.
- If you have a payment problem, please contact us before raising a dispute with your bank. Most issues are fixed faster this way.
8. Delivery of services
We provide workspace services at our premises: #N-505 to N-508, 5th Floor, Property No. 71, Brigade Plaza, Gubbi Veeranna Road, SC Road, Gandhi Nagar, Bengaluru 560009. Nothing is shipped. After you pay online, the confirmation appears on screen and is emailed to you if you gave an email address. Our team may also call or WhatsApp you.
9. How to reschedule, cancel or ask for a refund
Call or WhatsApp +91 91089 68345, or email mehtabizspace@gmail.com, with your name, phone number and booking date. We acknowledge requests within 48 hours and resolve them within one month at the latest. For complaints, see the Grievance Officer details in our terms.
Nothing in this policy limits your rights under the Consumer Protection Act, 2019.
See also: Terms · Privacy policy · Cancellation and refund policy · Contact